cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 1
Message 1 of 5
274
Flag Post

Solved!

Recovery does'n work

HP Recommended
AIO Envy 24-n015nb
Microsoft Windows 10 (64-bit)

I have bought an HP Envy AIO second hand (24-n015nb). Since no recovery media had been created yet, I made it to a USB stick via the Recovery Manager. The procedure went smoothly and without any errors. To restore the PC to factory settings, I started the recovery. PC boots from the USB en starts the recovery without issues. This goes up to just over 53% and then gives the error "There was a problem recovering your PC". Tried all the options several times, but unfortunately in vain. The result is that the SSD no longer starts up because there is no system on it anymore. Can this be fixed?

Thanks for your advise.

Daniel

4 REPLIES 4
Highlighted
Level 12
Level 12
6,382 6,367 606 1,399
Message 2 of 5
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

HP recovery media can do this.

 

You can get most HP drivers and software at this site (Link).

 

Do a clean Windows 10, version 1903, install by using this (Link).

 

You can get earlier versions of Windows 10 at this (Link).

 

Regards

 

 

Author
New member
3 2 0 1
Message 3 of 5
Flag Post
HP Recommended

Thanks for the quick response. If the problem with the USB cannot be resolved, I will definitely try this. As soon as I have tried this, I will keep you informed of the result.
Thanks again

Daniel

0 Kudos
Highlighted
Author
New member
3 2 0 1
Message 4 of 5
Flag Post
HP Recommended

Hello Grzwacz, 

I tried what you proposed and this worked well. 

Strange that it configured the windows right away with the correct vesion (home) and correct licence key.

Thanks again!

Daniel

Highlighted
Level 12
Level 12
6,382 6,367 606 1,399
Message 5 of 5
Flag Post
HP Recommended

Hi Danne23,

 

You're very welcome.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation