-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Recovery from usb storage

Create an account on the HP Community to personalize your profile and ask a question
01-06-2020 09:15 PM
IT IS SHOWING
THE RECOVERY ATTEMPT HAS FAILED. SELECT ONE OF THE FOLLOWING BUTTONS:
IF CLICK THE DETAILS TAB
COMPONENT: WINDOW 10 PIN DIAGNOSTIC TOOLS RED - CPS
TIMING : FACTORYUPDATE
ERROR: INCORRECT NAME FROM FB [HPC]
NEXT STEP: PLEASE CHECK MODEL NAME OR FEATURE BYTE
PLEASE HELP URGENTLY
01-07-2020 03:05 AM
Hi
So it is a -- HP All-in-One - 20-c029in
The recovery USB was made from the above PC?
There has been no change of Hardware, EG: Disk Drive?
Because the error suggests an incompatible recovery media.
You could try....
https://www.microsoft.com/en-us/software-download/windows10
or
From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
01-07-2020 03:20 AM
I am the owner of Nitech Stainless and I uploaded all my data in my USB but now the USB storages don't seem to work now
01-07-2020 03:30 AM
Hi
Since I do not know what you are trying to achieve, and what the fault/problem is, then offering potential solutions is not easy.
Some actions can cause the loss of all data.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).