Resetting Win 10

[Estam]

Thanks for your help Paul, understand you are unable to help at this stage.

I disgustingly turned of my computer on Saturday and resumed today and

seem to be locked out of the computer. Am I to understand as the system

failed it has wiped out the o/s? Unable to get into the bios set up just boots

up to the window that asks "retry "details " log file, none of these have an

exit back to o/s. I didn't remember seeing that all will be lost.

Any suggestions please...

[Paul_Tikkanen]

You're very welcome.

Yes, when the recovery failed to complete, the OS was wiped.

That is why I suggested you go to plan B and clean install W10 by making the installation media with the media creation tool.

There really is no need to go into the BIOS to boot from the media.

After you make the W10 installation media, plug the flash drive into the PC's USB port, turn on or restart the PC.

Immediately press the Esc key to get the menu of options.

Select the F9 boot options menu, and from that, select the USB flash drive and press the Enter key.

The PC should boot from the W10 installation flash drive and the installation files should begin to load.

[Estam]

Thank you and ok my o/s is wiped so will proceed to plan B.

I was surprised not being able to get into the bios setup mode,

will I be able to do the F9 or just plug the usb drive in.

[Estam]

Thanks for your patience, removed the usb drive and

was able to enter bios setup mode, on to plan B.....

I'm going to pursue one more thing with tech support

concerning "Model Name" which even came up in that

error message I sent you.

Seems googling "Model Name" and to how to find out

how to find it for an HP model is not easy to do.

HP "you tubes videos" will mention "Model Name" on the title

but the explanation doesn't provides a Model Name but only a

Product Name. Many articles ask for a Model Name which is

not the same.......

The Ctrl+Alt+"S" doesn't even mention a "Model Name"

Note: at 17,000 mile per hour selecting the reduce speed function

better not show me an error message. HP will come to mind right away.

Just saying....     lol

[Estam]

Hey Paul,  sorry for my little rant..

Point being if this hp cloud recovery feature exists it shouldn't be so difficult

to use on a fairly new computer.

Entering the Product Name, being told it's available, downloading on a 64gig

drive for nearly an hour, re-booting and loading from the drive to get an error

message after 15 mins is not right. Plan B seems to be just as clumsy.

Is there a tech support avenue you can recommend.

Many thanks....

[Paul_Tikkanen]

Hi:

I have had the HP cloud recovery tool created media fail on me once, and the HP recovery media fail on me three times.

I have been fortunate to always have a Windows installation disk for the operating system I needed to install as my backup plan.

As long as you can boot from the installation media from the Microsoft media creation tool, installing W10 is easy that way.

I do it all the time.

Unfortunately, I don't have any other ideas or suggestions to offer other than to bring it to your local PC repair shop and have them install W10 for you.

[Estam]

Thanks Paul, Plan B worked. Downloaded the media creation tool and intalled win 10 back into the computer.

Appreciated your assistance...

[Paul_Tikkanen · Accepted solution]

Anytime.

Glad to have been of assistance.