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‎08-05-2023 06:09 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-x025xt

My desktop crashed and I am trying to get it back up and running.  HP Support had me to do a file backup.  Once I verified there are files on the USB drive we attempted to do a restore.  This has been done twice with the same results 'Recovery Imcomplete'.  I also went to the library to verify files on the USB drive.  I see there is a back up folder for yesterday but I am unable to determine if it is my personal files that I need .  The file extension is SWM and  config files from 2015.  How can I verify my personal files such as doc, xls, adobe are backed up.  Should those file formats be on the USB drive as well?

 

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3 REPLIES 3

‎08-05-2023 06:19 AM - edited ‎08-05-2023 06:21 AM

HP Recommended

Here is an explanation for the files with the SWM extension

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Restore-swm-files/td-p/6862652

Be sure to read far enough to see the part about 7-Zip being able to read the files.  That way you can see the files to see what is actually there.  Using 7-Zip, you should be able to move the files to the location you choose instead of using the Recovery Manager.


I'm not an HP employee.
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‎08-05-2023 06:58 AM

HP Recommended

How can I verify my personal files are included in the backup?  Would it have the file extension showing?

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‎08-05-2023 07:54 AM - edited ‎08-05-2023 07:57 AM

HP Recommended

Like I posted, you can use 7-Zip to verify what is part of the backup folder and, if you wish, restore them one at a time or as a group with 7-Zip.  Once 7-Zip opens the folder, you should be able to see the normal extensions and place them, or move them to a place you choose.  If you need some additional help, please post back with any questions.


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