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- Re: Smart hard drive error

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04-20-2022 11:05 AM
Hard drive error when I run it won’t let me start up computer takes me to a black screen.
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04-20-2022 11:25 AM
A black screen is a much more serious error indicating motherboard or graphics problem.
Can pressing ESC or F10 get into the HP diagnostic or the BIOS?
Do the status lights blink as if the system is booting up normally but the display not working?
Pressing the CAPS LOCK turn the keyboard led on and off?
Need more info
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04-20-2022 11:25 AM
A black screen is a much more serious error indicating motherboard or graphics problem.
Can pressing ESC or F10 get into the HP diagnostic or the BIOS?
Do the status lights blink as if the system is booting up normally but the display not working?
Pressing the CAPS LOCK turn the keyboard led on and off?
Need more info
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-20-2022 12:07 PM
@Georgequinny wrote:Hard drive error when I run it won’t let me start up computer takes me to a black screen.
Hello
This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data
Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer
Try a full reinstall
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10
If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread
Your computer should be this :
https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series/10734619/model/13327542
HP PCs - Testing for Hardware Failures | HP® Customer Support
you can actually check with the test
if this is the case, given the fragility of all-in-one, if too complicated, consult a specialist
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04-21-2022 09:46 AM
@Georgequinny wrote:Yes by pressing esc and f10 it takes me into the things you stated
and so the result?
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