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Hard drive error when I run it won’t let me start up computer takes me to a black screen.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

A black screen is a much more serious error indicating motherboard or graphics problem.

 

Can pressing ESC or F10  get into the HP diagnostic or the BIOS?

 

Do the status lights blink as if the system is booting up normally but the display not working?

 

Pressing the CAPS LOCK turn the keyboard led on and off?

 

Need more info

 


I am a community volunteer and not work for HP.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

View solution in original post

4 REPLIES 4
HP Recommended

A black screen is a much more serious error indicating motherboard or graphics problem.

 

Can pressing ESC or F10  get into the HP diagnostic or the BIOS?

 

Do the status lights blink as if the system is booting up normally but the display not working?

 

Pressing the CAPS LOCK turn the keyboard led on and off?

 

Need more info

 


I am a community volunteer and not work for HP.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

@Georgequinny wrote:

Hard drive error when I run it won’t let me start up computer takes me to a black screen.


Hello

This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data

 Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer

Try a full reinstall

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

 

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

 

If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread

Your computer should be this :

https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series/10734619/model/13327542

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

you can actually check with the test
if this is the case, given the fragility of all-in-one, if too complicated, consult a specialist

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Yes by pressing esc and f10 it takes me into the things you stated 

HP Recommended

@Georgequinny wrote:

Yes by pressing esc and f10 it takes me into the things you stated 


and so the result?

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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