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‎10-22-2022 05:07 AM

HP Recommended
Product: HP Z2 Tower G5 Workstation (9FR65AV)
Operating System: Microsoft Windows 11

For the last two weeks I have been unable to boot my Z2 desktop. It shows the sure start screen for about 20 mins and then goes into a repair mode and then states it is unable to repair. I have tried various recovery disks all without success. It is 10 months old. Can any body help please

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2022 12:48 AM

HP Recommended

This is a hardware problem

 

Have you run diagnostics?   Read this if cannot run diagnostics

 

Check warranty https://support.hp.com/us-en/checkwarranty

 

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!

View solution in original post

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2 REPLIES 2

‎10-23-2022 12:48 AM

HP Recommended

This is a hardware problem

 

Have you run diagnostics?   Read this if cannot run diagnostics

 

Check warranty https://support.hp.com/us-en/checkwarranty

 

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
Was this reply helpful? Yes No

‎10-26-2022 03:53 AM

HP Recommended

Many thanks. I have had a partial success by resetting/reloading Win 10 software from an authorised USB. PC still interminably slow but at least working. Thanks so much for your help.

Was this reply helpful? Yes No
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