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‎10-22-2022 05:07 AM

HP Recommended
Product: HP Z2 Tower G5 Workstation (9FR65AV)
Operating System: Microsoft Windows 11

For the last two weeks I have been unable to boot my Z2 desktop. It shows the sure start screen for about 20 mins and then goes into a repair mode and then states it is unable to repair. I have tried various recovery disks all without success. It is 10 months old. Can any body help please

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2022 12:48 AM

HP Recommended

This is a hardware problem

 

Have you run diagnostics?   Read this if cannot run diagnostics

 

Check warranty https://support.hp.com/us-en/checkwarranty

 

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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2 REPLIES 2

‎10-23-2022 12:48 AM

HP Recommended

This is a hardware problem

 

Have you run diagnostics?   Read this if cannot run diagnostics

 

Check warranty https://support.hp.com/us-en/checkwarranty

 

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-26-2022 03:53 AM

HP Recommended

Many thanks. I have had a partial success by resetting/reloading Win 10 software from an authorised USB. PC still interminably slow but at least working. Thanks so much for your help.

Was this reply helpful? Yes No
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