09-12-2019 04:13 AM
Hello! I try update OS ThinPro 7.1 with SP 3.4 from HPDM. Task failed with error "ErrorCode: 14004022, Error Detail: Command line error.". In log I see:
2019-09-11 18:05:39 The following packages have unmet dependencies:
2019-09-11 18:05:39 hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0 : Depends: applespi-4.15.7-hp:amd64 (>= 1.0+git20180314) but it is not installable
2019-09-11 18:05:39 Depends: hptc-bios-cfg-4.15.7-hp:amd64 (>= 4.1) but it is not installable
2019-09-11 18:05:39 Depends: hptc-rgs-usb-4.15.7-hp:amd64 (>= 4.15.7-hp) but it is not installable
2019-09-11 18:05:39 Depends: hptc-touchscreen-4.15.7-hp:amd64 (>= 1.10) but it is not installable
2019-09-11 18:05:39 Depends: iwlwifi-ucode-4.15.7-hp (>= 7) but it is not installable
As I understand SP 3.4 for thinpro 7.1 have some prerequirements for succesful install. Where can i download this packages? How can I install them?
09-16-2019 08:16 PM
the log "hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0" suggests this is not a package for ThinPro 7.1. Please be informed that ThinPro 7.0 and 7.1 don't share packages. Please make sure to apply the correct package for your thin client OS.
My opinions are my own and do not express those of HPI.
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09-17-2019 01:03 AM
Thanks for reply. Problem was solved after reimage thinclient. Looks like servicepack 3.4 can not be installed after attempt to install "hptc-sp-securityupdate-2019-004-rollup-1.0-thinpro-7.0" on thinpro 7.1.
12-13-2019 04:32 AM
I had this same problem with ThinPro 7.1 and SP5.3.
I updated the agent on a T520 and installed ThinPro 7.1, without updating the agent ThinPro 7.1 failed. Next I updated the agent again, because a lot of tasks fail when the agent is not updated, and tried to install SP5.3 which failed every time.
Then I did a factory reset and immediately after that I installed SP5.3. SP5.3 was successful installed. When I took a closer look why it was working this time, I found out that the Agent was a version lower. The factory reset downgraded the agent.
So I have tested this a few more times and our task sequence looks like this:
- Update agent.
- Install new 7.1 image (in our case T7X71018)
- Install SP 5.3
- Update agent.
Followed by more of the tasks.
This is working perfectly for us.