Warranty started from wrong date

[Vijay_TNJ]

I have purchased my hp pavilion on 25 may 2020 from hp online store. It shows the warranty start date from october 2019. And also I have purchased two year extended warranty. 

Thanks in advance to help me on this.

[Lil_Boy_Blue]

Hi
Do not post serial numbers.
The 4th, 5th and 6th characters of the Serial Number give the age when it went thru the factory...
EGG345FLAN That is 2013 45 th week.

That is when the Warranty begins. 

Registering and downloading updates etc with HP will normally amend the Warranty start date to match the Born On date.

  Which may co-incide with your receipt.

Please try it and ask again as needed.

[Vijay_TNJ]

Hi,

Still now I didn't receive my unit. I checked the warranty using serial number what I have in my order Invoice.

[Betty0610]

@Vijay_TNJ

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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