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Vijay_TNJ
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Message 1 of 4
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Warranty started from wrong date

HP Recommended
Example: Pavilion ec0028ax
Microsoft Windows 10 (64-bit)

I have purchased my hp pavilion on 25 may 2020 from hp online store. It shows the warranty start date from october 2019. And also I have purchased two year extended warranty. 

Thanks in advance to help me on this.

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Lil_Boy_Blue
Level 12
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Message 2 of 4
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Hi
Do not post serial numbers.
The 4th, 5th and 6th characters of the Serial Number give the age when it went thru the factory...
EGG345FLAN That is 2013 45 th week.

That is when the Warranty begins. 

Registering and downloading updates etc with HP will normally amend the Warranty start date to match the Born On date.

SSID WiFi Born On.png  Which may co-incide with your receipt.

 

Please try it and ask again as needed.

 

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Vijay_TNJ
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Message 3 of 4
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Hi,

Still now I didn't receive my unit. I checked the warranty using serial number what I have in my order Invoice.

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Betty0610
HP Support Agent
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Message 4 of 4
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@Vijay_TNJ

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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