-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- What to expect from created System Repair Disk?

Create an account on the HP Community to personalize your profile and ask a question
12-22-2021 05:24 PM
I am having a great many issues with this latest PC. For now, I would like to know what to expect when I try to use the created System Repair Disk?
I have created two System Repair Disks . A Hardware Diagnostics Disk and none seem to work. I have had to use the system repair disk several times lately but all it does is actually help me get back into start up, it doesn't "repair" anything.
Because it doesn't boot on its own, I start my PC with the disk already in the drive and I click on F1 or F2 continually until something happens; a question that has 'start menu' in it flashes on the screen but it is too fast for me to read it entirely before it is gone, then the next thing it says click any key within 6 seconds to stop scan disk. (That happens a lot when I start up and sometimes I miss this part not expecting any problems and it takes hours for the scan disk to finish)!! Argh!!)
Anyway, this last time I used the System Repair Disk and F1, skipping "Scan Disk" I was able to get back into my PC rather quickly, but that was the end of the functioning of the disk. Is that what is supposed to happen?
Solved! Go to Solution.
Accepted Solutions
12-23-2021 05:21 PM
I have considered this too. Do you think that System Reset or Recovery would help?
Another problem I have is that my desktop Internet Icon, quite often, will say that I have no internet access, when I know that I do. I can click on the Firefox Icon on the taskbar a get straight to the browser and then onto any of the saved dashboard icons. The real problems with that, is HP Assistant says it cannot perform any of the diagnostics because I am not connected to the internet. BUT I AM!!!
So many niggling little issues, I do believe that you are right and that it is my harddrive.
I am going to go ahead and try a System Recovery or Reset. Oh, I forgot. I also created a RECOVERY DRIVE, as suggested by HP, onto a flash drive. I guess whether THAT will work or not, also depends upon my hard drive.
Thank you for your time and advice.
12-23-2021 01:10 AM
@TY965 -- the next thing it says click any key within 6 seconds to stop scandisk. That happens a lot when I start up, and sometimes I miss this part not expecting any problems and it takes hours for the scandisk to finish)!! Argh!!)
I recommend that you allow that scan to proceed, to repair the integrity of the file-system.
If you need repeated repairs, take it as a sign that the disk-drive is failing -- the "corrections" to the file-system are not getting written to the disk-drive. Replace the disk-drive.
12-23-2021 02:18 AM
Hi
if this is what you created see this, how to use it
HP PCs - Testing for Hardware Failures | HP® Customer Support
If your hard drive is damaged, it doesn't fix anything
it can be a material problem!
You can try several things in order to try to recover your data, I give some explanations here, but in French!
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
12-23-2021 05:21 PM
I have considered this too. Do you think that System Reset or Recovery would help?
Another problem I have is that my desktop Internet Icon, quite often, will say that I have no internet access, when I know that I do. I can click on the Firefox Icon on the taskbar a get straight to the browser and then onto any of the saved dashboard icons. The real problems with that, is HP Assistant says it cannot perform any of the diagnostics because I am not connected to the internet. BUT I AM!!!
So many niggling little issues, I do believe that you are right and that it is my harddrive.
I am going to go ahead and try a System Recovery or Reset. Oh, I forgot. I also created a RECOVERY DRIVE, as suggested by HP, onto a flash drive. I guess whether THAT will work or not, also depends upon my hard drive.
Thank you for your time and advice.
12-24-2021 01:50 AM
@TY965 -- Do you think that System Reset or Recovery would help?
If your disk-drive is having problems, your only solution is to replace it, since you can no longer "trust" it to work properly, and to not completely "fail" on you, thus losing access to all your Personal Files.
Another problem I have is that my desktop Internet Icon, quite often, will say that I have no internet access, when I know that I do.
That is a different symptom. Either the network adapter inside your computer is intermittently failing, or your cable-modem is intermittently failing, or you have some sort of problem with your Internet Service Provider's "backbone" network.
I can click on the Firefox Icon on the taskbar a get straight to the browser and then onto any of the saved dashboard icons.
Such is the nature of an "intermittent" problem. Sometimes, your Internet connection is "good", and sometimes, your Internet connection is not active.
The real problems with that, is HP Assistant says it cannot perform any of the diagnostics because I am not connected to the internet. BUT I AM!!!
If your computer cannot access the Internet, your computer is not connected to the Internet, at that moment. Compare to having a land-line telephone in your home -- most of the time, when you pick up the handset, you get the dial-tone. But, after a wind-storm that has knocked-down some trees that fell onto the telephone poles/wires, you no longer have a working telephone connection, until the repair-crew has remediated the problem.
So many niggling little issues, I do believe that you are right and that it is my hard drive.
I am going to go ahead and try a System Recovery or Reset. Oh, I forgot.
I think that trying that will be a waste of your time & effort.
Disconnect the current disk-drive, and set it aside.
Purchase and install a replacement disk-drive, and reinstall Windows onto it.
Connect the current disk-drive as a "secondary" disk-drive, to try to copy your Personal Files from it onto the new "C:" drive-letter.
I also created a RECOVERY DRIVE, as suggested by HP, onto a flash drive. I guess whether THAT will work or not, also depends upon my hard drive.
Exactly. If your disk-drive is failing, anything you try is bound to fail, wasting your time.
12-24-2021 02:19 AM
I gave you the ondication, mainly, to try to recover data from hard drive
I have over and over again, since helping in the Hp community, and even before, with a competitor, given directions to try to recover the hard drive by doing, a recoveryor .. a zero fill quick drive
This allowed, very often to be able to reuse the disc while waiting to be able to change it.
It's not a waste of time, if you can't buy one right away, and if it works
I would point out that it is not 100% a success, and that it may not last, be careful with personal data in this case! Since we are in the comparisons
It's the end of me, I don't have a lot of money, but I need my computer to work
Where is the waste of time, wait and not work ..
or try, in case it works ...
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
12-24-2021 10:43 PM
@Prométhée -- please stop flogging a dead reindeer -- it is a waste of time to try to install Windows onto a failing disk-drive, and then to repeat the installation after you visit the nearest computer store to purchase the replacement HDD/SSD. Support your local business, by purchasing from a local owner/operator computer store.