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SageGwen
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Message 1 of 2
140
Flag Post

Why does everything coonected to my usb ports keep getting disconnected randomly

‎01-23-2021 09:16 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

At least twice a day at random times all my usb devices including my mouse, mousepad, keyboard, drawing tablet and camera all disconnect and reconnect. I dont know why this happens and ive looked it up and tried everything please help me.

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post

‎01-24-2021 03:03 PM

HP Recommended

Hi,

 

If all system drivers are up to date and you have no system file corruption then check system files using the following commands at an Administrative command prompt:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Maybe you have a hardware problem. Newer PCs have two or three system board USB controllers, USB 2.0 (front and rear) and USB 3.0. (front and rear). Have you tried all USB ports on your PC?

 

You could have an intermittent short or a system board problem. Have you tried the problem devices on a different PC to see if the problem recurs on a different PC? If yes, then you have a device problem.

 

You could isolate a hardware problem versus a driver problem by installing W10 clean on a different HDD or a different SSD. Check for stability on the new W10 installation.

 

Regards

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