03-24-2020 10:45 AM
I rebooted my commputer last night after attempting to download a VLS media player. It rebooted to a blue screen with "Choose keyboard layout". I click US and it sends me to Troubleshoot. NOne of the troubleshoot options work. I have tried booting off a USB drive.... my back-up hard drive.... I've followed forum suggetions on how to fix this problem via computer prompt but always, not matter what prompt sequence I try, I eventually get an access denied along the way. I finally tried to return to factory settings. It starts the process but eventually restarts and when it does, I'm back to square one with the "Choose keyboard layout". I can'rt get to safe mode. Any suggestions? I have a backup on a hard drive but the computer won't read it...
Solved! Go to Solution.
03-26-2020 05:25 PM
@Ed19617 That could be annoying, I totally understand what you mean, here's a few steps that should help:
- Let's restart the computer and tap on F11 during the same to enter recovery mode, choose the keyboard layout, choose Troubleshoot.
- Click Advanced Options and open Command Prompt.
- In the Command Prompt type the following command:
For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16218.104.22.168
For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16222.214.171.124
IMPORTANT: Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive.
- Close Command Prompt.
- Click Continue to close the Windows Recovery Environment.
- Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.
If the issue persists, try the below steps:
- Restart the PC again, tap F11 during a restart and Select the Recovery Menu > back to Troubleshoot.
- Now under Advanced Options menu, select Command Prompt.
- Copy and paste the following commands in the Command Prompt window and press Enter:
chkdsk c: /f
bcdboot c:\\windows /s c:
- When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.
In case this method did not work, you can try boot into Safe Mode with Networking:
- Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
- In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
- Then open Startup Settings and click Restart.
- Now click F5 or 5 to access Safe Mode with Networking.
- Once you access the desktop, right-click on Windows key and select Device Manager.
- Check each category of drivers to find out if any of them are malfunctioning. Problematic drives are usually marked with a yellow exclamation mark.
- If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
03-26-2020 06:15 PM
03-29-2020 12:57 PM
And if this doesn't do the trick, do you have an HP recovery media? If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.
Or you may also attempt to download the same using the steps on this link: click here
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
03-29-2020 07:07 PM
Thank you, sir. It didn't work from a USB drive with a website downlaod.... but I found an actual Windows 10 stick and that worked via the USB port.
I appreciate all your efforts. Now the long process of getting my data back off an external drive and everything into the correct folders...
03-30-2020 10:53 AM
@Ed19617 Data recovery is the longest process no doubt, good luck with that,
And I'm glad its been sorted, let us know if you need anything else,
Have a good day, stay well.
I am an HP Employee