Windows 10 Will Not Load

[Tom_SF]

Computer is manually turned of, then turns itself on with a screen That has me choose a keyboard option.

Next, another screen comes up saying "Choose an option".  Choices are "Troubleshoot" or "Turn off your PC".  So I choose "Troubleshoot" which goes to an "Advanced Options" screen. On this page, NONE of tge options work at all.

[itsmyname]

What happened when you tried "System Restore", to time-warp your computer back to a date/time when it was working properly? Error-messages?

Sometimes, even when it reports "could not fix", just reboot your computer, to see if does start normally.

[Prométhée]

hi

please specify the computer model
with the reference you give we find this, is it this one or not?

https://support.hp.com/sg-en/document/c03425386
A problem of this type can happen when the hard drive is damaged.
try the tests, and if there is an error code give it here

HP PCs - Testing for Hardware Failures | HP® Customer Support

[Tom_SF]

It's an HPE Pavilion H8 1320t. 

Windows 10 Pro

1TB Hard Drive

16G Memory.

I did a complete refresh of the system. NONE of the troubleshooting suggestions respond at all.

[Prométhée]

and .. full tests done and ok ??

[WAWood]

@Tom_SF 

You were asked by @Prométhée to run the HP diagnostics -- which is the same advice I would have given -- as we need the results of those to provide any detailed advice. Running a refresh tells us nothing useful about any faults.

[Tom_SF]

It was unable to restore. All of the other options were "unable" also. I'm replacing the hard drive to see what happens. 

[Prométhée · Accepted solution]

I asked you to do the hardware tests
if a hard drive problem is encountered, you should have an error code.
From there I could have guided you for the rest ...
I suspected a hard drive problem, but as nothing is certain, it could have confirmed it.