Solved: Re: Windows 10 Will Not Load - HP Support Community

Tom_SF · ‎06-16-2021

Computer is manually turned of, then turns itself on with a screen That has me choose a keyboard option.

Next, another screen comes up saying "Choose an option". Choices are "Troubleshoot" or "Turn off your PC". So I choose "Troubleshoot" which goes to an "Advanced Options" screen. On this page, NONE of tge options work at all.

Prométhée · ‎06-23-2021

I asked you to do the hardware tests
if a hard drive problem is encountered, you should have an error code.
From there I could have guided you for the rest ...
I suspected a hard drive problem, but as nothing is certain, it could have confirmed it.

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itsmyname · ‎06-17-2021

What happened when you tried "System Restore", to time-warp your computer back to a date/time when it was working properly? Error-messages?

Sometimes, even when it reports "could not fix", just reboot your computer, to see if does start normally.

Prométhée · ‎06-17-2021

hi

please specify the computer model
with the reference you give we find this, is it this one or not?

https://support.hp.com/sg-en/document/c03425386
A problem of this type can happen when the hard drive is damaged.
try the tests, and if there is an error code give it here

HP PCs - Testing for Hardware Failures | HP® Customer Support

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Tom_SF · ‎06-18-2021

It's an HPE Pavilion H8 1320t.

Windows 10 Pro

1TB Hard Drive

16G Memory.

I did a complete refresh of the system. NONE of the troubleshooting suggestions respond at all.

Prométhée · ‎06-19-2021

and .. full tests done and ok ??

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WAWood · ‎06-19-2021

@Tom_SF

You were asked by @Prométhée to run the HP diagnostics -- which is the same advice I would have given -- as we need the results of those to provide any detailed advice. Running a refresh tells us nothing useful about any faults.

I am a volunteer and I do not work for, nor represent, HP

Tom_SF · ‎06-23-2021

It was unable to restore. All of the other options were "unable" also. I'm replacing the hard drive to see what happens.

Prométhée · ‎06-23-2021

I asked you to do the hardware tests
if a hard drive problem is encountered, you should have an error code.
From there I could have guided you for the rest ...
I suspected a hard drive problem, but as nothing is certain, it could have confirmed it.

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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Windows 10 Will Not Load

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