Windows cannot find à sysytem image on the computer

[JonasJean]

After many months not use my computer, l am not be able to start my computer because à dialogue box appear on my screen with that informations: windows cannot find à system image on this computer

I chose an option troubleshoot enter start up repair it mark that start up repair couldn't repair your pc,  i click advanced options l return to the menu

And click on troubleshoot and after l click on system image recovery

It s indicate Windows cannot find à system image, conclusion how to recover the original system image for that my computer start with Windows, same when l bought it. L cannot have the support from hp

because it s burins in 2015 and it s more than 5 years garaty, but the computer is same new, l cannot lost because lost the recovery image.

Can you tell me whats is the procedure to retrewve my image, for to start my computer. I tried many tips read on the Web but à this time , l am not be able to repair it, maybe it s simple, but l don t have the exact information to retrewve the image dis. Can you help me, it' will be for appreciate. Thank you, i am waiting hepl of you. The communauty.

Explain me the procedure in detail please.

[Paul_Tikkanen · Accepted solution]

Hi:

The product specs for your PC indicate that it originally came with Windows 8.1.

HP Pavilion 23-g239c All-in-One Desktop PC Product Specifications | HP® Customer Support

HP no longer sells recovery media for your PC.

You have a couple of options...

1. Order the factory image recovery kit from this vendor at the link below.

Computer Surgeons - Windows 8.1 Recovery Kit K4Z88AV For HP Pavilion All-in-One Model Number 23-g239...

You will probably have to pay a higher mailing cost since you live in Canada.

After you do the recovery, you can click on the blue Update Now button at the link below to upgrade back to W10 for free.

Download Windows 10 (microsoft.com)

Your other option would be to use another Windows PC running Windows 7 64 bit or newer and use the Microsoft Media creation tool on the above Windows 10 Microsoft link to create a bootable USB installation flash drive, and you can clean install W10.

After the tool creates the bootable USB drive, you boot from it by having it in a USB port.

Turn on or restart the PC.  Press the ESC key to get the menu of options.

Select the F9 boot options menu, and from that, select the USB flash drive with W10 on it, and press the Enter key.

The PC should boot from the USB flash drive, and the installation should begin.

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

HP Pavilion All-in-One - 23-g239c Software and Driver Downloads | HP® Customer Support

[itsmyname]

You could start by downloading Windows 10: https://www.microsoft.com/en-us/software-download/windows10

It will write a Windows 10 Installer onto one DVD-recordable disk, or onto one 8 GB (or larger) USB memory-stick.

Boot your computer from the media, and choose "I do not have a product key".

If your computer has an Internet connection, the Installer will "call home" and get your Windows 10 product-key from Microsoft, and will "re-activate" your previously-activated copy of Windows 10.

You will lose all the HP-specific software that some people call "bloatware" that HP installed along with Windows 8.

Access the HP Support web-site for your model, and there might be device-drivers for Windows 10. But, your downloaded Windows 10 may already include those device-drivers.

[JonasJean]

Hello, l received your infos for to retrewve my windows for my pc, l choosed your second option, all it was ok, all was fonctionnalités and the partition appear installed on disk (d) of my computer but after one Day, when l start my computer à dialog bleue box appear and said the same trouble than the beginning.

Boot device not found, please install an operating system on your hard disk (3Fo)

F2 system diagnostic.

What is the problem and can you help me with that again?

I am waiting your help, or if l must buy another pc.

Thanks

[Paul_Tikkanen]

Hi:

Run that F2 system diagnostic and see what it reports.

It may be possible the hard drive is defective and needs to be replaced.

[JonasJean]

OK my computer with windows is ok but l don t have a réseau

For conbect to internet. When l dowload windows with my use key in the processus to install windows about near of the end of processus it s ask me connect to à reseau but l answer l dont have a reseau for the moment because the program fin and l cannot pass at the next step, l had choice to respond l dont have a reseau for to continue installation.

But now all is functionnal but l cannot connect because l answered l dont have à réseau when l install it.

How to retrewve my réseau with no difficulties, is it automatically?

What is the procedure. But now windows is installed and the computer is fonctionnalités but l cannot go to internet. I am not connected to à reseau

But i dont know how to connect

Can you explain the procedure for to connect. How to retrewve the réseau?

Thanks

[Paul_Tikkanen]

You're very welcome.

How do you connect to the internet?

With a wire or wireless.

A wired connection connects automatically.

A wireless connection shows a little 'globe' icon on the bottom right of the tray.

You click on that 'globe,' find your wireless network name, connect, and enter the security key.

Please see this link for more info...

Connect to a Wi-Fi network in Windows 10 (microsoft.com)

[JonasJean]

OK Paul thanks again to take your time to help me

I undestand exactly l click on the globe but i dont have a menu witch choice for to connect. Because when l install windows, i had à problem for contuning the processus install and i clicked on the option i dont have Internet connection and after it was possible for me to continue installation, but now after installation, i cannot go on the internet because he didnt detect my réseau card automatique same if i reinstall Windows.

Before my new installation.

When l click on the globe at right on the corner à dialog box appear and i see only à square with a plane for activité this mode.

Is it possible to retreeve my réseau card automatically.

Not need to enter infos about it.

Thanks

[JonasJean]

Paul l connect to internet with a wireless 

[Paul_Tikkanen]

Hi:

So, you only have the airplane mode box to select?

Is the wifi adapter (adaptateur réseau sans fil) driver installed?

Go to the device manager.

Click to expand the Network adapters device manager category.

There should be both a wired ethernet and wireless network adapter listed there.

Are there any devices in the device manager that need drivers?

If the wireless network adapter is missing the driver, there will be a device listed in the device manager labeled as a contrôleur de réseau.

If you see such a device, please post the hardware ID for it, so I can figure out what driver it needs.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)