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‎08-12-2022 06:20 AM

HP Recommended
Product: HP All-in-One - 22-3104nl (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a problem with the all in one device 22-3104nl. the mouse jerks, the cause of this problem is the video card. I wanted to know which version the device came from the factory with.

Italiano: Salve, ho un problema con il dispositivo all in one 22-3104nl. il mouse va a scatti, la causa di questo problema è la scheda video. Volevo sapere la versione con cui è uscito dalla fabbrica il dispositivo.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 08:42 AM

HP Recommended

I solved the problem. You need to download AMD Cleanup Utility.  after following the steps you need to download AMD UMA graphics card driver on hp official driver site

View solution in original post

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11 REPLIES 11

‎08-12-2022 07:01 AM

HP Recommended

Hi:

 

Based on the release date of (24-Sep-2015) for your PC's model series, it would have come with the 1st release of Windows 10, which has gone out of operating system support a long time ago.

 

Have you tried the last driver that AMD released for your PC's graphics adapter?

 

It will be the last one they release, as the graphics your PC has was moved to legacy support.

 

A6-6310 with Radeon™ R4 Graphics Drivers & Support | AMD

 

 

 

 

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‎08-12-2022 07:04 AM

HP Recommended

yes I tried to install the latest driver, from the official Amd site. but the problem persists.

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‎08-12-2022 07:13 AM

HP Recommended

Have you tried the original graphics driver from the support page?

 

Driver - HP All-in-One - 22-3104nl (Touch) (ENERGY STAR) | Assistenza clienti HP®

 

If so, unfortunately, I don't have any other suggestions for you to try other than to see if installing the AMD chipset driver helps.

 

You want the W10 64 bit driver 

 

Revision Number
18.10.0830
File Size
65.4 MB
Release Date
9/4/2018

 

970 Drivers & Support | AMD

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‎08-12-2022 07:16 AM

HP Recommended

i have already tried to download the drivers also from the hp site. but the problem persists

thank you so much for your help

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‎08-12-2022 07:20 AM

HP Recommended

You're very welcome.

 

Sorry, that I wasn't able to help you resolve the problem.

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‎08-12-2022 07:32 AM

HP Recommended

hi

https://support.hp.com/us-en/product/hp-22-3100-all-in-one-desktop-pc-series-touch/8499732/model/901...

"the mouse jerks, the cause of this problem is the video card"

what makes you think that?
if you have the original configuration, it's not extra
See with this, if you have other problems
processor hard disk memory usage, for example:

How to identify what is slowing down the computer

apart from the problems with the mouse, everything ok?
have you, replace the batteries, try another mouse, is it the same as at the beginning, a mouse, it also gets damaged over time!

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-12-2022 07:56 AM

HP Recommended

Yes, it's the video card. because when I turn it off in Disk Management the problem ends. I am attaching the video, I hope you can see it well. https://imgur.com/a/D6NqGuz 

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‎08-12-2022 08:10 AM

HP Recommended

do you have windows 11?

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-12-2022 08:12 AM

HP Recommended

I tried to install it to see if it solved the problem

 

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