-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Desktops
- >
- OS/Recovery
- >
- Re: computer will not sleep
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

computer will not sleep
04-22-2019 04:11 PM

Sleep mode will not work on my computer, and the screen will not either
04-23-2019 10:49 AM

@jackslone
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- Have you tried any troubleshooting steps?
- Are you able to wake up the computer using a keyboard?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
04-23-2019 12:43 PM

I do believe it started after a windows update. I have tried trouble shooting. I can wake the computer using the keyboard. The computer will not put itself to sleep, and the screen saver does not work.
04-23-2019 02:18 PM

@jackslone
Let's try this workaround, Click “Start” button and select “Settings”>System>Power & sleep>Additional power settings>Change Plan Settings>Change advanced power settings>Power Options” screen, expand each setting and ensure that they allow the computer to go to sleep mode setting it to Allow the computer to sleep“ or you select Restore plan defaults.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-27-2019 12:48 PM

@jackslone
Let's try a system restore and check this issue.
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.
Click here to run Microsoft System Restore (Windows 10, 😎
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee

Didn't find what you were looking for? Ask the community