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- HP Community
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- Re: computer will not sleep

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04-23-2019 10:49 AM
@jackslone
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- Have you tried any troubleshooting steps?
- Are you able to wake up the computer using a keyboard?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
04-23-2019 02:18 PM
@jackslone
Let's try this workaround, Click “Start” button and select “Settings”>System>Power & sleep>Additional power settings>Change Plan Settings>Change advanced power settings>Power Options” screen, expand each setting and ensure that they allow the computer to go to sleep mode setting it to Allow the computer to sleep“ or you select Restore plan defaults.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-27-2019 12:48 PM
@jackslone
Let's try a system restore and check this issue.
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.
Click here to run Microsoft System Restore (Windows 10, 😎
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee