-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: critical proccess died

Create an account on the HP Community to personalize your profile and ask a question
11-02-2021 10:31 AM
@GabTheScripter -- i choose to boot from the cd.
At that point, if the CD is truly "bootable", you should have seen the message "Press any key within 5 seconds" to continue to boot from the CD.
> then i waited but it showed the windows critical process died.
Since you did not press that key within 5 seconds, your computer booted from your disk-drive, and gave the usual error-message.
11-02-2021 04:31 PM
@GabTheScripter -- or something
If you have an 8 GB (or larger) empty USB memory-stick,
see: Download Windows 10 (microsoft.com)
to download Windows 10 to the memory-stick.
Then, boot from it, thus bypassing your CD/DVD drive.
You'll still get the "Press a key within 5 seconds" message.
11-08-2021 10:14 AM
@GabTheScripter -- didnt worked
Please, can you provide more details, namely which steps you tried, and any error-messages that were produced at each step, and which step "did not work" ?
11-09-2021 01:28 AM
@GabTheScripter -- it didn't show the "press enter within 5 sec" plus the pc booted off [the corrupted disk-drive?]
Are you sure that you are selecting to boot from the DVD or from the USB memory-stick?
I think that your computer is always booting from the disk-drive.
As an experiment, disconnect the data and power cables from the disk-drive, after powering-off your computer. Insert the USB memory-stick, and the media into the DVD reader.
Then, power-on your computer, to see if your computer will boot the Windows Installer from USB or DVD, or if it will report "no bootable device has been found".
As a second experiment, disconnect the power from the DVD reader, and boot your computer.
Will it boot from the USB memory-stick?
You did mention that your DVD device might be broken. Is that correct?
11-10-2021 02:16 AM
@GabTheScripter -- i choose to boot from USB then my PC shut down.
That is likely to be a hardware problem. That is much different from your original problem, namely a messed-up file-system on your disk-drive that prevents Windows from completing its startup process.
Can you borrow a CD/DVD device from a friend, and replace your CD/DVD with the borrowed one, to see if that makes a difference?
If your computer does not boot from USB, take the USB memory-stick to a friend's computer, and boot that computer from the memory-stick. You can "abort" the installation, instead of clicking the "install" button. That interruption of the Installer will NOT change any files on your friend's computer, but it will prove that your USB memory-stick is capable of being used as a "bootable" device.
Do you have a spare disk-drive, that you can connect, after disconnecting your "production" disk-drive? When booting from the (replacement) CD/DVD, or from the (now-verified) USB memory-stick, and targeting the "spare" disk-drive as the target of the Installer, does your computer still "shut down" ?
If so, you really have a hardware problem.