• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

@GabTheScripter --   i choose to boot from the cd.

 

At that point, if the CD is truly "bootable", you should have seen the message "Press any key within 5 seconds" to continue to boot from the CD.

 

> then i waited but it showed the windows critical process died.

 

Since you did not press that key within 5 seconds, your computer booted from your disk-drive, and gave the usual error-message.

 

HP Recommended

i think my cd driver is broken or something llike that

HP Recommended

@GabTheScripter -- or something

 

If you have an 8 GB (or larger) empty USB memory-stick, 

see: Download Windows 10 (microsoft.com)

to download Windows 10 to the memory-stick.

Then, boot from it, thus bypassing your CD/DVD drive.

You'll still get the "Press a key within 5 seconds" message.

 

 

HP Recommended

didnt worked

HP Recommended

@GabTheScripter -- didnt worked

 

Please, can you provide more details, namely which steps you tried, and any error-messages that were produced at each step, and which step "did not work" ?

 

 

HP Recommended

it didnt showed the "press enter within 5 sec" plus the pc booted off

HP Recommended

@GabTheScripter -- it didn't show the "press enter within 5 sec" plus the pc booted off [the corrupted disk-drive?]

 

Are you sure that you are selecting to boot from the DVD or from the USB memory-stick?

I think that your computer is always booting from the disk-drive.

 

As an experiment, disconnect the data and power cables from the disk-drive, after powering-off your computer. Insert the USB memory-stick, and the media into the DVD reader.

 

Then, power-on your computer, to see if your computer will boot the Windows Installer from USB or DVD, or if it will report "no bootable device has been found".  

 

As a second experiment, disconnect the power from the DVD reader, and boot your computer.

Will it boot from the USB memory-stick?

 

You did mention that your DVD device might be broken.  Is that correct?

 

HP Recommended

yes i choosed to boot from usb then my pc shut down 
and yes my mentioned that my cd driver is broken but im not sure because when my pc is booting off the cd reader is doing some green light

HP Recommended

@GabTheScripter --  i choose to boot from USB then my PC shut down.

 

That is likely to be a hardware problem. That is much different from your original problem, namely a messed-up file-system on your disk-drive that prevents Windows from completing its startup process.

 

Can you borrow a CD/DVD device from a friend, and replace your CD/DVD with the borrowed one, to see if that makes a difference?

 

If your computer does not boot from USB, take the USB memory-stick to a friend's computer, and boot that computer from the memory-stick. You can "abort" the installation, instead of clicking the "install" button. That interruption of the Installer will NOT change any files on your friend's computer, but it will prove that your USB memory-stick is capable of being used as a "bootable" device.

 

Do you have a spare disk-drive, that you can connect, after disconnecting your "production" disk-drive? When booting from the (replacement) CD/DVD, or from the (now-verified) USB memory-stick, and targeting the "spare" disk-drive as the target of the Installer, does your computer still "shut down" ?

If so, you really have a hardware problem.

 

 

HP Recommended

the usb port work well cus when i tried to boot sea tools to test my disk drive it worked  plus no error
but when i try to boot a os installation my pc shutdown

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.