10-24-2016 04:57 PM
How do I find the password for a Compaq presario PC SR5710Y, that was given to me by someone who does not remember his password.
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10-24-2016 06:41 PM
If you are looking for the Windows password, unfortunately, I wouldn't be able to help you with that.
If you are looking for the power on (BIOS) password, then see the link below, last item (Clearing the BIOS settings) and within that section, read the Clearing the BIOS Password settings.
10-25-2016 05:21 PM
Thank you for your reply. I am not sure whether I need a Windows or Bios password. As soon as the Compaq Presarion is turned, I can use the cursor. But that is all. I am requireded to type in a password. That is probably what you refer to as being the Windows password? Online I found different items to by to reset the password. I am not sure whether those are legitimate. Are they?
10-25-2016 05:55 PM
You're very welcome.
It sounds to me like you need the BIOS password if that is as far as you can get. It is asking for a power on (BIOS) password.
So, follow the instructions on the link I posted, and you should be good to go.
10-26-2016 06:23 PM
Glad to have been of assistance.
Unless you plan on putting another BIOS password on the PC, you probably don't need the jumper.
You can't buy them from HP but you can get them online from PC parts stores.
What I would do if I were you would be to visit your local PC repair shop in town and see if they will give you one.
They may have many of them salvaged from bad motherboards.
10-28-2016 06:12 PM
After following your advice the jumper is now on pins 2-3. The following screen shows up: Phoenix award BIOS CMOS setup utility, asking for to save configuration and exit now Yes or no, with Yes being highlighted. After clicking on ENTER, something happens that brings me back to the same screen Phoenix ward BIOS. Am I doing something wrong? Appreciate your suggestions.
10-29-2016 07:46 AM
Thanks, however I am still with your instructions, nr. 5, Hold down the F10 key during the startup process and enter BIOS setup to change or clear the password. While doing so the following screen shows up: Phoenix ward BIOS CMOS setup utility, giving an option to click on YES. After that I get the same screen again. I do not get the option to change or clear the password. ( Do I have to move the jumper back to 1 -2 before I can change the password? )
10-29-2016 08:41 AM - edited 10-29-2016 08:43 AM
You have to move the jumper back to pins 1-2 before setting a new password.
After that, once you go back into the BIOS, you have to go to the security menu to set a new password.
When you moved the jumper, started the PC, that automatically cleared the password that was on the PC.
Then you move the jumper back to 1-2 and you can either have no BIOS password, or you go into the security menu and create a new one.