Cannot use HP Connectivity Kit, (Not Responding) all the time

[Jozefvv]

Attached is a photo of me trying to launch HP connectivity kit.

How to make the program stop crashing after every button click or even mouse over?

It doesn't do this on my other PC (laptop), where the software launches normally (although with minor hiccups sometime) but works, but on my main rig it's not usable.

PC specs:

AMD Ryzen 5 5600X
EVGA RTX 3070 XC3 BLACK GAMING
MSI B550M PRO-VDH WIFI
Western Digital Blue SN550 NVMe SSD 1 TB
Seagate ST2000DM008 Barracuda 2TB (2018)

[Dilip_18]

Hi@Jozefvv,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Prime Graphing Calculator cannot use HP Connectivity Kit.  

I have a few recommendations 

• Try updating it from this link HP Customer Support - Software and Driver Downloads
• Click on this link for further help. http://h10032.www1.hp.com/ctg/Manual/c05332952.pdf

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Jozefvv]

Hello Dilip_18 I appreciate your input on the matter, but I don't have an issue with the actual connection of the calculator, as I've mentioned it works fine on my other computer. Here's a photo of my calculator's 'info' screen.

Latest software as of april 2022 (2.1.14603 2021 12 02)

As you can see, I have the latest firmware installed, and judging by how the connectivity kit works on my other computer it should work way better.

That being said, the program is "usable" after deleting registry entries, making it freeze only for about 10 seconds before being able to click on a menu.

Computer\HKEY_CURRENT_USER\SOFTWARE\HP

Warning! Deleting registry entries can DAMAGE YOUR COMPUTER! Do not delete them if you don't know what you're doing!

I will continue to use my other computer, even if it's a hassle moving programs from my desktop to my laptop (not mentioning having to charge and find a wall outlet but oh well).

I wish you could help more and I do value your support. I wish you a nice friday & weekend.

[Dilip_18]

Hi@Jozefvv,

Thank you for responding, I appreciate your time and effort.

As you don't have an issue with the actual connection of the calculator as it works fine on other computer. So it is not an issue with the HP Prime Graphing Calculator.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Jozefvv]

Thanks, where should I post/ask then?

[Dilip_18]

Hi@Jozefvv,

Thank you for responding, I appreciate your time and effort.

You can check with the laptop manufacturer's for further help.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!