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KBurman
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Solved!

DVD is stuck INSIDE my Desktop

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HP 19.5" All In One.
Microsoft Windows 10 (64-bit)

I inserted a DVD into my computer last night to watch a movie and must not have put it in place good enough.  I noticed play back did not start so I opened my Disk Drive and the DVD had fallen off and is now stuck in my computer.   I tried unplugging it and gently shaking the DVD loose but that did not work.  How can I take it apart enough to remove the stuck disk????  I do not want to damage the computer or the disk.  HELP!!

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KBurman
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Thanks to you tube I figured out to open the back enough to gently remove the CD without doing damage to the PC or the Disc.  Thank Goodness 🙂

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REO51ST
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@KBurman

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

 

REO

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KBurman
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I am not at home, but will get this information this evening.  I found the phone number to tech support on an old post as it appears I am not the first one to have this issue.

 

 

Thank you. 

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wb2001
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@KBurman,

It been 3 days...........what happened?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/CD-fell-into-computer/td-p/32992...

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/cd-lost-inside-the-computer/td-p/48487...

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Disc-lost-inside-PC/td-p/5817282

 

Let "us" know what worked.

 

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KBurman
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Nothing happened it is still stuck.  😞

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KBurman
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Thanks to you tube I figured out to open the back enough to gently remove the CD without doing damage to the PC or the Disc.  Thank Goodness 🙂

View solution in original post

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