Create an account on the HP Community to personalize your profile and ask a question
04-27-2017 08:41 AM
I inserted a DVD into my computer last night to watch a movie and must not have put it in place good enough. I noticed play back did not start so I opened my Disk Drive and the DVD had fallen off and is now stuck in my computer. I tried unplugging it and gently shaking the DVD loose but that did not work. How can I take it apart enough to remove the stuck disk???? I do not want to damage the computer or the disk. HELP!!
Solved! Go to Solution.
04-27-2017 08:46 AM
To better help you we would need the exact model number or product number of your laptop/desktop???
04-30-2017 12:57 PM
It been 3 days...........what happened?
Let "us" know what worked.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.