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Bearsmommy
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Message 1 of 5
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Solved!

Deleting device

HP Recommended
HP Omni 120-1120t CTO Desktop PC
Microsoft Windows 7 (64-bit)

I AM TRYING TO DELETE THIS DESKTOP ( FROM HP SUPPORT ASSISTANT) AS IT NO LONGER WORKS. HOWEVER, PER THE INSTRUCTIONS SAYS TO CLICK PENCIL & EDIT DEVICE INFO EXCEPT THAT DOESN'T SHOW UP. WHAT SHOWS IS A BOX WITH MY DESKTOP TYPED IN IT.( WHICH IS THE DEVICE NAME) UNDER THAT IS CANCEL OR SAVE ( SAVE IS NOT HIGHLIGHTED) 

sO HOW DO I DELETE THIS DEVICE???????

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
WyreNut
Level 15
16,545 2,212 1,051 3,009
Message 2 of 5
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HP Recommended

Hello, and Welcome to the HP Support Community!

 

On the version of the HP Assistant I have (Version: 9.17.31.0), it requires me to sign into my account.  Once I've signed in, I can then click on my Icon (Top right corner of the screen) and then select "View Profile".

 

The next screen shows all the devices I have that are being monitored.  Each one has an " X " on the right side.  Clicking this X will delete the device from the program.

 

HTH!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

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WyreNut
Level 15
16,545 2,212 1,051 3,009
Message 2 of 5
Flag Post
HP Recommended

Hello, and Welcome to the HP Support Community!

 

On the version of the HP Assistant I have (Version: 9.17.31.0), it requires me to sign into my account.  Once I've signed in, I can then click on my Icon (Top right corner of the screen) and then select "View Profile".

 

The next screen shows all the devices I have that are being monitored.  Each one has an " X " on the right side.  Clicking this X will delete the device from the program.

 

HTH!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
1 person found this reply helpful
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Prométhée
Level 16
10,741 10,595 1,104 3,573
Message 3 of 5
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HP Recommended

hi

indeed

How do I remove device from HP Support Assistant

 

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Bearsmommy
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You are the best thanks so much, that worked perfectly

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WyreNut
Level 15
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Message 5 of 5
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HP Recommended

@Bearsmommy wrote:

You are the best thanks so much, that worked perfectly


Happy to help!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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