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‎12-19-2025 01:18 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1012dx
Operating System: Microsoft Windows 11

Hi 

I have a new HP envy laptop (which has the USB-C thunderbolt connection) and we want t connect it to a Dell Docking station WD19S.

 

when I plug in the USB-C cable from the docking station, the laptop sems to connect and then drop the connection and repeat this cycle.  (when I watch the "devices" screen in windows I see the monitors and a USB hub appear 'and disappear too)

I've done all the HP and WIN 11 updates, but the problem persists.

 

Should they work together OR is there a fundamental compatibility issue I won't be able to resolve please?

 

Many thanks in advance

 

Jonathan

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