Display will not turn on after signing in the windows

[YogiBansal]

Hello,

when tun on the Desktop screen comes in abt 10 -15 secs and after logging in the windows it just disappers and screen doesnt show up for almost 3 mins. whats happening?this is the brand new all in one i bought.

any thing to fix or just return?

[Photoray002 · Accepted solution]

Hello @YogiBansal

EDIT: To clarify, had the new computer been working for several days until a Windows update occured, thus this issue occured?

Or did this happen right out of the box?

If its happening right out of the box, continue below...

Edit: 2

Seems someone found the culprit. Windows update causing black screen issues after log in.

Take a look at this post and try the solution...

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

[Photoray002]

If this happend after Windows updated, look at the link in the post above.

[YogiBansal]

Hello,

Thx for ur solution. as i bought this computer from costco i called there tech support. they said almost all HP computers have same problem and they are also working on it. atleast he gave me the solution right away for windows 10

Just go to

settings-update-recovery-reset-keepmyfiles-click yes to whatever downloads it says will be removed.

it will take abt 20 mins and once its reset just download all softwaresagain which was removed. mine works perfect after that. also in HP assist download all the updates.

hope it helps.

[Photoray002]

Costco technicians(?) or the floor sales person? What they had you do basically was reinstall Windows but keep your files. Once it updates again, the issue can come back.

If it happens again, look at the solution I pointed to. The issue is caused by a very recent Windows update.

There is a Service called AppReadiness that you would simply disable. It will be much easier than having to recover the OS and download everything all over again.

Good luck.