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‎06-16-2017 09:10 AM

HP Recommended

Although the green light is on my external speaker no sound is coming out.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2017 03:11 PM - edited ‎06-16-2017 03:24 PM

HP Recommended

@minniemouse60,

I should have asked, is this a desktop.

https://www.digitalunite.com/guides/tv-video/getting-set-online-viewing/how-connect-speakers-compute...

 

Read this, but drop down to configure external speakers

https://support.hp.com/rs-en/document/c01916592

 

That little green jack on the back of the computer        Step by step     System volume icon on taskbar

 

Finding the volume icon    

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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5 REPLIES 5

‎06-16-2017 11:23 AM

HP Recommended

@minniemouse60,

Did you plug the green cable into the green jack on your computer?

Then turn the volume control knob to the right?

In the taskbar, the volume button.  Did you adjust the volume up?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-16-2017 11:51 AM

HP Recommended

Hi Dean, I truly appreciate your help but I maybe should have pointed out I am a computer novice so you'll have to use layman's language not your fancy tech-speak. The only green cable I have connects to my printer. Perhaps this might be relevant (or not) but coincidentaly, sound now comes out of my hard drive (although not sure how to turn this off) so I've found an icon at bottom left of screen which mutes it. Power must be reaching the speaker because the light is on (howzat for female logic) - so why no sound? And if you're still there and haven't turned off in bewilderment, try to think of it as takling to a 5 year old. Thanks again.

Regards

Carol

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‎06-16-2017 03:11 PM - edited ‎06-16-2017 03:24 PM

HP Recommended

@minniemouse60,

I should have asked, is this a desktop.

https://www.digitalunite.com/guides/tv-video/getting-set-online-viewing/how-connect-speakers-compute...

 

Read this, but drop down to configure external speakers

https://support.hp.com/rs-en/document/c01916592

 

That little green jack on the back of the computer        Step by step     System volume icon on taskbar

 

Finding the volume icon    

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-17-2017 06:39 AM

HP Recommended

Dean, it's a miracle! Got up this morning, tried speakers and lo and behold they are now working. Not only the right speaker that's got the volume control but the left speaker which did not work before. I can only assume all my poking and proding did some good, either that or the HP fairies came in the night. No Dean I'm not calling you a fairy - not after all your time and trouble. Am sending you a virtual hug.

Regards

Carol

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‎06-19-2017 12:51 PM

HP Recommended

@minniemouse60,

Whatever mystery/miracle/gentle prodding created a solution. I am profoundly happy for you.

I'll take a virtual hug any day.  Thank you.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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