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‎06-03-2021 12:24 PM

HP Recommended
Product: Envy 700-406
Operating System: Microsoft Windows 10 (64-bit)

After the most recent update of the HP Support Assistant app on my HP desktop, I now have 2 of the app's icons appearing on my taskbar. They both show "HP Support Assistant" when I hover over them. But, only 1 starts the app when clicked. The other does nothing.

 

How do I eliminate the "dead" icon from the taskbar?

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2021 12:16 PM

HP Recommended

Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.

 

After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.

 

Thanks again for trying to help.

View solution in original post

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4 REPLIES 4

‎06-06-2021 06:46 AM

HP Recommended

Hi@ClemP, Welcome to HP Community!

 

I have gone through your post and would like to help

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP PCs - Troubleshooting HP Support Assistant link

 

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

Was this reply helpful? Yes No

‎06-06-2021 12:16 PM

HP Recommended

Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.

 

After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.

 

Thanks again for trying to help.

Was this reply helpful? Yes No

‎06-07-2021 10:05 AM

HP Recommended

That's great @ClemP. Happy to hear that.  

 

Please mark the public post as ACCEPTED SOLUTION as this will help other community members to find a solution.  

 

Have a great day!  

Was this reply helpful? Yes No

‎06-07-2021 10:05 AM

HP Recommended

Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.

 

After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.

 

Thanks again for trying to help.

Was this reply helpful? Yes No
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