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- Re: HP Support Assistant icon appears twice on taskbar...

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06-03-2021 12:24 PM
After the most recent update of the HP Support Assistant app on my HP desktop, I now have 2 of the app's icons appearing on my taskbar. They both show "HP Support Assistant" when I hover over them. But, only 1 starts the app when clicked. The other does nothing.
How do I eliminate the "dead" icon from the taskbar?
Solved! Go to Solution.
Accepted Solutions
06-06-2021 12:16 PM
Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.
After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.
Thanks again for trying to help.
06-06-2021 06:46 AM
Hi@ClemP, Welcome to HP Community!
I have gone through your post and would like to help
Request you to follow the below troubleshooting steps from the document fix :-
HP PCs - Troubleshooting HP Support Assistant link
Hope that answers your question and you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
06-06-2021 12:16 PM
Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.
After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.
Thanks again for trying to help.
06-07-2021 10:05 AM
That's great @ClemP. Happy to hear that.
Please mark the public post as ACCEPTED SOLUTION as this will help other community members to find a solution.
Have a great day!
06-07-2021 10:05 AM
Thank you for your reply. However, the issue was fixed several days ago. I had tried reinstalling the support assistant only to have the second icon re-appear. I had already tried the fixes included in your link with no success.
After the re-install failure, I uninstalled it and rebooted the PC. That left 1 icon still. I contacted Microsoft Tech Support. They had me reinstall the app. This time, it worked. No 2 icons. Only the one, working icon.
Thanks again for trying to help.