HP Support Assistant "Application enabling services currently unavailable"

[FrederickMD]

That is exactly what I am not doing, opening Virtual Agent on the left and typing Live Agent. Entering Serial Number and Product Number. I am NOT able to initiate a chat session and it goes in a same loop!!

I am getting an error message: "The support session cannot be started".

Yes, I am under warranty. I have bought a care pack and this is a brand new laptop, 4 months old!!

[FrederickMD]

HP what is the status of the issue mentioned below that I informed yesterday (11/10/2020)?

That is exactly what I am not doing, opening Virtual Agent on the left and typing Live Agent. Entering Serial Number and Product Number. I am NOT able to initiate a chat session and it goes in a same loop!!

I am getting an error message: "The support session cannot be started".

Yes, I am under warranty. I have bought a care pack and this is a brand new laptop, 4 months old!!

[Xavier-M]

@FrederickMD What is your Product Number of your PC and the Product Number of your carepack?

Have you tried the Chat option at: https://support.hp.com

[FrederickMD]

Xavier-M: Please provide your email address so that I can provide these details to you or contact me via my email address.

I should be able to initiate a chat session from HPSA and not from  https://support.hp.com

[Xavier-M]

@FrederickMD You can PM me on here.

[Rbergen]

I verified the file name and the HPSA version. This is a screenshot from the HPSA settings page in Windows:

With that version installed, starting HPSA still yields the following:

[Xavier-M]

@Rbergen - Interesting, could you please check all your Windows updates and install all of them? Afterwards, restart your PC and check again. If you are still seeing the same, please PM me here and I will personally help you further.

[campbedj]

@Xavier-M I was trying to update a client's workstation this evening and seeing this same problem. Reinstalling with your steps gives the same error, "Application enabling services currently unavailable".

HP ProDesk 405 G4 Desktop Mini

Windows 10 Pro build 18363

[Chris_King]

I get the same as RBergen, with exactly the same error for me, even with the new version.

[FrederickMD]

I am unable to initiate a chat session from HPSA to connect to a live agent. I am getting an error message: "The support session cannot be started.