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‎11-02-2018 10:26 AM

HP Recommended
Product: HP Z420 Workstation
Operating System: Microsoft Windows 7 (64-bit)

Hello: I am trying to re-install HP Support Assistant. I am logged on as Administrator. When I engage the install, it stops in mid-stream and tells me "I need to be logged on as Administrator". How can I get around this error message. Please Help!!!!!

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2018 10:41 AM

HP Recommended

Hi:

 

Have you tried saving the file from the link below, right clicking on it and selecting 'Run as Administrator' from the menu?

 

ftp://ftp.hp.com/pub/softpaq/sp86501-87000/sp86979.exe

 

That would be the only suggestion I can offer.

View solution in original post

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3 REPLIES 3

‎11-02-2018 10:41 AM

HP Recommended

Hi:

 

Have you tried saving the file from the link below, right clicking on it and selecting 'Run as Administrator' from the menu?

 

ftp://ftp.hp.com/pub/softpaq/sp86501-87000/sp86979.exe

 

That would be the only suggestion I can offer.

Was this reply helpful? Yes No

‎11-05-2018 06:55 AM

HP Recommended

Thank you for your response. I found out my Windows OS was corrupted. I did a repair and was then able to install the program.

Problem solved. I will save your link in case it ever happens again.

pascoman48

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‎11-05-2018 07:07 AM

HP Recommended

You're very welcome.

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