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- How to apply for a warranty return for my SSD

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03-01-2020 06:35 PM - edited 03-02-2020 07:28 AM
Hello, good day
I bought a HP EX900 250gb in November 2018, installed it in a dell laptop been working fine until today March 1 2020, the disk is no longer recognizible in the bios, I tried the suggested solutions provided by dell support but with no success. I tried placing another ssd I have and it boots succesfully, so I think there is some problem with this part. I tried checking the warranty in the HP website but it does not recognize the S/N I captured from the label that comes in the package.
Would really appreciate some help with this problem
Thank you very much
03-02-2020 11:50 AM
You can thank @Fanordi ,
He answered this about 3 weeks ago.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
03-04-2020 08:10 AM - edited 03-04-2020 09:24 AM
Hello good day
I contacted HP support in my region, and well they don't really know the product I purchased, said that it belongs to another department and can't find a positive response ( I already send to the technical support the S/N and P/N and some pictures of the SDD), they transfer me to several persons with the same result, they can't help me. I just want to know if I can send back to HP the SSD so that they can decide what proceeds. By the way, the box of the product says that it has a 3 Year warranty.
03-06-2020 12:31 AM
Hi @milo_1
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Asmita
I am an HP Employee