How to apply for a warranty return for my SSD

milo_1 · ‎03-01-2020

Hello, good day
I bought a HP EX900 250gb in November 2018, installed it in a dell laptop been working fine until today March 1 2020, the disk is no longer recognizible in the bios, I tried the suggested solutions provided by dell support but with no success. I tried placing another ssd I have and it boots succesfully, so I think there is some problem with this part. I tried checking the warranty in the HP website but it does not recognize the S/N I captured from the label that comes in the package.
Would really appreciate some help with this problem
Thank you very much

wb2001 · ‎03-02-2020

You can thank @Fanordi ,

He answered this about 3 weeks ago.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-SSD-EX900-M-2-250GB-Warranty...

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milo_1 · ‎03-04-2020

Hello good day

I contacted HP support in my region, and well they don't really know the product I purchased, said that it belongs to another department and can't find a positive response ( I already send to the technical support the S/N and P/N and some pictures of the SDD), they transfer me to several persons with the same result, they can't help me. I just want to know if I can send back to HP the SSD so that they can decide what proceeds. By the way, the box of the product says that it has a 3 Year warranty.

asmita6658 · ‎03-06-2020

Hi @milo_1

Welcome to the HP Support Community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Asmita
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