• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

The other question I have for you is did you use Rufus to create the flash drive or the tool I attached?

 

If you use Rufus to create the bootable flash drive, you select the GPT partition table on the menu that shows up and then you should be able to boot from an EFI boot source.

 

The Windows tool I zipped up and attached may only allow you to install Windows in Legacy mode.

HP Recommended

Hi Paul,

I was able to install Win8.1 by choosing boot source 'IS817 innostor'. But it was in UEFI mode, I didn't see EFI mode and don't know how to switch to it. I also installed all drivers required. 
Now I am facing two problems 

1. It always restarts automatically if I turn off the PC by either pressing keys Ctrl+Alt+Del, then selecting 'Shut down' or pressing On/Off button. This problem already occurred before I replaced the old hard disk.

2. If I do nothing during the boot process, it will show 'F1 boot', then I have to press F1 to boot, eventually it only shows a blank screen without anything on it. If I press F11 during the boot process, it will show 'F1 boot --- System recover' , then it will bring a screen allowing me to log in with my account name and pwd if I press F1.
I am just worried about some other potential big problems. Any solutions to these issues ?

HP Recommended

Hi:

 

UEFI/EFI are the same thing.

 

You're good.

 

See if installing an updated version of the Intel Management Engine Interface driver resolves the PC automatically restarting.

 

11.7.0.1045

 

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84442.exe 

 

The second issue you are having, unfortunately I have no idea what to do about that.

 

The PC seems to be detecting some kind of hardware change.

 

What you can try would be to go into the BIOS and set it to its defaults, save the settings and exit.

HP Recommended

Paul, How to set BIOS to default ? I tried some many things, don't remember what I did exactly.

HP Recommended

When you go into the BIOS (F10), there should be a setting on the File tab, to 'Apply defaults and exit.'

 

HP Desktop PCs - BIOS Setup Utility information and menu options | HP® Customer Support

HP Recommended

Actually, I found I missed many drivers, I will install all of them first.

HP Recommended

While you're at it, install this Intel chipset installation utility which is 5 years newer than the one on your PC's support page.

 

Intel Chipset Installation Utility

 

10.1.1.40 

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe 

HP Recommended

Hi Paul,

Win8.1 I installed yesterday got crewed up, maybe, due to missing some drivers. I had to reinstall Win8.1 and all drivers ( total 20) and also installed  newer version of "Intel Management Engine Interface driver" and  "Intel Chipset Installation Utility" that you provided. But the problem 1 and 2 that I mentioned before are still existing. The only thing get little bit better is that when it shows 'F1 boot' on the black screen, it will bring up login screen if I press key F1.

I also tried to install Win10, but it shows  "Window 10 setup failed" after several setup processes were completed.

Not sure if this desktop has some hardware problem. 

HP Recommended

Yes,  it's possible that there's a hardware problem of some kind. 

 

Unfortunately, I don't have any other ideas for you to try.

HP Recommended

I didn't  make a bootable USB installation flash drive with the media creation tool from the link you provided. I just downloaded the tool, ran it and selected "Upgrade this PC now" to install Win10. Is this a right way to upgrade Win8.1 to Win10 ?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.