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‎05-19-2017 08:48 AM

HP Recommended
Product: HP EliteDisplay E240C
Operating System: Microsoft Windows 10 (64-bit)

We are using a HP Pavillon desktop (PC-570 with windows 10 home 64 bits) with a HP EliteDisplay E240C.

This monitor has an integrated webcam. When using the CyberLink YouCam, we get a pop-up screen with the

following text: "warning. No webcam detected. Try plugging in a webcam into your computer now. If you are using an integrated camera, make sure that it is turned on".

The latest driver for this monitor is installed. Next to that the webcam be fond in the device manager – under sound/video and game controllers and is turnd on. 

What else can we do?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2017 11:31 AM

HP Recommended

That would indicate a problem with the webcam itself, or its connection to the motherboard.  You should send your pc into HP (if you still have a warrenty), or find a local repair shop.

View solution in original post

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5 REPLIES 5

‎05-19-2017 12:48 PM

HP Recommended

The display driver and webcam driver are two different things.  Your best bet it to update your webcam drivers via device manager.  You can also0 find drivers on the HP support page for your product.

  

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‎05-19-2017 12:48 PM

HP Recommended

The display driver and webcam driver are two different things.  Your best bet it to update your webcam drivers via device manager.  You can also find drivers on the HP support page for your product.

  

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‎05-20-2017 06:19 AM

HP Recommended

Okay, that's clear.

 

But, our mistake, we cannnot see the integrated webcam in the device manager. This should be or not?? (maybe a stupid question)

We see audio equipment etc. and the CyberLink WebCam Virtual Driver 7.0...just checked and the latest drivers are installed.

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‎05-20-2017 11:31 AM

HP Recommended

That would indicate a problem with the webcam itself, or its connection to the motherboard.  You should send your pc into HP (if you still have a warrenty), or find a local repair shop.

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‎05-20-2017 12:41 PM - edited ‎05-20-2017 12:41 PM

HP Recommended

@Franske

Here is a troubleshooter you should before you do anyything else.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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