cancel
Showing results for 
Search instead for 
Did you mean: 
Franske
New member
2 1 0 0
Message 1 of 6
12,717
Flag Post

Solved!

Integrated webcam not detected

HP Recommended
HP EliteDisplay E240C
Microsoft Windows 10 (64-bit)

We are using a HP Pavillon desktop (PC-570 with windows 10 home 64 bits) with a HP EliteDisplay E240C.

This monitor has an integrated webcam. When using the CyberLink YouCam, we get a pop-up screen with the

following text: "warning. No webcam detected. Try plugging in a webcam into your computer now. If you are using an integrated camera, make sure that it is turned on".

The latest driver for this monitor is installed. Next to that the webcam be fond in the device manager – under sound/video and game controllers and is turnd on. 

What else can we do?

1 ACCEPTED SOLUTION

Accepted Solutions
KingTiger101
Level 2
20 16 1 0
Message 5 of 6
Flag Post
HP Recommended

That would indicate a problem with the webcam itself, or its connection to the motherboard.  You should send your pc into HP (if you still have a warrenty), or find a local repair shop.

View solution in original post

0 Kudos
5 REPLIES 5
KingTiger101
Level 2
20 16 1 0
Message 2 of 6
Flag Post
HP Recommended

The display driver and webcam driver are two different things.  Your best bet it to update your webcam drivers via device manager.  You can also0 find drivers on the HP support page for your product.

  

0 Kudos
KingTiger101
Level 2
20 16 1 0
Message 3 of 6
Flag Post
HP Recommended

The display driver and webcam driver are two different things.  Your best bet it to update your webcam drivers via device manager.  You can also find drivers on the HP support page for your product.

  

0 Kudos
Franske
Author
New member
2 1 0 0
Message 4 of 6
Flag Post
HP Recommended

Okay, that's clear.

 

But, our mistake, we cannnot see the integrated webcam in the device manager. This should be or not?? (maybe a stupid question)

We see audio equipment etc. and the CyberLink WebCam Virtual Driver 7.0...just checked and the latest drivers are installed.

0 Kudos
KingTiger101
Level 2
20 16 1 0
Message 5 of 6
Flag Post
HP Recommended

That would indicate a problem with the webcam itself, or its connection to the motherboard.  You should send your pc into HP (if you still have a warrenty), or find a local repair shop.

View solution in original post

0 Kudos
wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 6 of 6
Flag Post
HP Recommended

@Franske

Here is a troubleshooter you should before you do anyything else.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation