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worahm
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MS Works9 does not recognize a downloaded word document.

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HP Pavilion g7 Notebook PC

After upgrading from wins 8.1 to wins 10, I found that the MS Works 9 program was not recognizing word files that I downloaded from email.   When I open the file, i receive a message that explaines how I should purchase a Microsoft Office program.  I deleted the existing Works 9 program and reloaded the program from the disk that came with the program.  My computer continues to ignores the fact that Works 9 is available and directs me to purchase MS Office.  I  did not have this problem when the computer was running on Wins 8.1

 

Otherwise, the Works9 program works perfectely with Wins 10.   Any help would be very much appreciated.  Bill

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Jesyka
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Hi Worahm,

 

I think your issue deals with the default application that opens your file type. I would recommend changing which program will open your Works 9 file. Please see Windows support page here to learn more about changing the default. If Works 9 does not show up in the list of programs to choose from, go to Choose default program, and then locate the file on your C: Drive. 

 

Please let me know if this works. It soudns like when you upgraded, some of the defaults were lost. 

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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Jesyka
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Hi Worahm,

 

I think your issue deals with the default application that opens your file type. I would recommend changing which program will open your Works 9 file. Please see Windows support page here to learn more about changing the default. If Works 9 does not show up in the list of programs to choose from, go to Choose default program, and then locate the file on your C: Drive. 

 

Please let me know if this works. It soudns like when you upgraded, some of the defaults were lost. 

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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worahm
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Thank you very much for your solution.  I followed your directions but could not find MS Works on the list of programs listed in the defult menu. 

 

I did find Note Pad listed

 

I checkec the defurlt mention in my =Wins 7 comptuer and found that Note pad was checked in the default menu so I checked Note Pad in the default menu of my laptop running Wins 10. 

 

That seemed to fix the problem.  I no longer receive the invitatioin to purchase MS Office on my laptop. 

 

I am curious why MS Works is not listed in the default menu of either my desktop computer running Wins 7 or the my laptop computer running Wins. 10 

 

I am greatful that you put me on the right road.

 

Thank you......Bill  

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worahm
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Just realized you did mention how to deal with inserting a program that is not listed in the defult menu.    I will get back to you when I firure it all out.   Bill

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worahm
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Please forgive my ignorance.   I am 82 years old and the old brain is not as fast as it once was.  I found MS works on the C drive and tried unsuccessfully to move it to the default menu list.   Would you mind walking me thorught that procedure?   Bill 

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