05-18-2016 12:12 PM
After upgrading from wins 8.1 to wins 10, I found that the MS Works 9 program was not recognizing word files that I downloaded from email. When I open the file, i receive a message that explaines how I should purchase a Microsoft Office program. I deleted the existing Works 9 program and reloaded the program from the disk that came with the program. My computer continues to ignores the fact that Works 9 is available and directs me to purchase MS Office. I did not have this problem when the computer was running on Wins 8.1
Otherwise, the Works9 program works perfectely with Wins 10. Any help would be very much appreciated. Bill
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05-18-2016 12:27 PM
I think your issue deals with the default application that opens your file type. I would recommend changing which program will open your Works 9 file. Please see Windows support page here to learn more about changing the default. If Works 9 does not show up in the list of programs to choose from, go to Choose default program, and then locate the file on your C: Drive.
Please let me know if this works. It soudns like when you upgraded, some of the defaults were lost.
I work on behalf of HP. #HPExpertsDay
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05-19-2016 11:27 AM
Thank you very much for your solution. I followed your directions but could not find MS Works on the list of programs listed in the defult menu.
I did find Note Pad listed
I checkec the defurlt mention in my =Wins 7 comptuer and found that Note pad was checked in the default menu so I checked Note Pad in the default menu of my laptop running Wins 10.
That seemed to fix the problem. I no longer receive the invitatioin to purchase MS Office on my laptop.
I am curious why MS Works is not listed in the default menu of either my desktop computer running Wins 7 or the my laptop computer running Wins. 10
I am greatful that you put me on the right road.
05-19-2016 12:06 PM
Please forgive my ignorance. I am 82 years old and the old brain is not as fast as it once was. I found MS works on the C drive and tried unsuccessfully to move it to the default menu list. Would you mind walking me thorught that procedure? Bill