Mouse and keyboard stop working on Windows 7 Install

hifibri · ‎04-07-2020

Hi folks. This is really bugging me. I have a HP Pavilion Desktop PC with Windows 10 installed on internal SSD. I'm trying to install Windows 7 on the internal HDD. I boot from my genuine Windows 7 CD and the Windows files load fine. Until the Install page comes up. Then my mouse dies so I can't click on Install. I've tried using both USB 2.0 and USB 3.0 ports. I thought it might be a driver issue but Device Manager tells me drivers are the latest. Anyone out there know what's going on? Please help.

PS I'm using a wireless Microsoft mouse and a wireless TECKNET keyboard.

WAWood · ‎04-07-2020

@hifibri

You didn't bother to tell us what model it is.

Some newer HP PCs that come with Win10 preloaded simply will not load or run with Win7. Backwards compatibility is not guaranteed with new Win10 PCs that you want to use with Win7.

I am a volunteer and I do not work for, nor represent, HP

hifibri · ‎04-08-2020

Sorry.........it's a HP Pav 570-p046na

NB I'm not trying to replace Windows 10 - I'm trying to install 7 on a separate internal HDD, so I can dual boot.

wb2001 · ‎04-08-2020

@hifibri,

"PS I'm using a wireless Microsoft mouse and a wireless TECKNET keyboard". 😔

The simple answer is that your not using wired USB keyboard and mouse for the installation process.

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WAWood · ‎04-08-2020

@wb2001

Good catch! I missed that.

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hifibri · ‎04-09-2020

"The simple answer is that your not using wired USB keyboard and mouse for the installation process."

You mean it will work with WIRED mouse and keyboard?

WAWood · ‎04-09-2020

@hifibri

it SHOULD. When you boot the PC, Windows drivers, which are needed for WiFi connections, are not loaded yet.

After you install Windows, and then reboot, you should then be able to reconnect the WiFi devices.

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hifibri · ‎04-10-2020

Okeydokey; I've ordered the wired mouse and keyboard. Will let you know once I've tested your theory. Thanks a ton.

hifibri · ‎04-12-2020

"The simple answer is that your not using wired USB keyboard and mouse for the installation process.@

Seems it's not that simple. I purchased a wired keyboard/mouse from Amazon but the cursor STILL won't budge!

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