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HP Recommended
HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)
Microsoft Windows 11

I noticed that suddenly the link for the HP "Dashboard" (where it shows tech details, the virtual assistant, and more) has simply vanished.  I normally just click Start, and it would be pinned.  Now, the icon is gone, and I see nothing in "All Apps" except for "HP Documentation".  I Googled for an explanation, and could not find an answer.  I also checked every system setting I could think of: task manager, system services, advanced windows settings, etc., and could find no way to re-enable it. Then I downloaded the HP Support Assistant software package, but upon installation, I was told a newer version is already installed.

 

The only thing that has changed in my system is new RAM (hopefully unrelated, see my issue with that in my other post), and a new Western Digital Black SN850X NVMe drive that I cloned from the stock drive (about a week ago, and I DO recall seeing the HP link in Start afterward).

 

What happened? What can I do to fix this?  Thanks!

2 REPLIES 2
HP Recommended

Try doing a repair of the HP app

Enter "add or remove" in windows search box and see if you can find your HP support assistant

BeemerBiker_0-1697293243372.png

 

select "Advanced Option", scroll down and do a repair.

 

The the app is missing or the repair does not work then just reinstall

 

https://support.hp.com/us-en/help/hp-support-assistant

 

if you have (or had) a 2nd monitor then it is possible the icon is missing from the main screen.  It might show up if you bring up the display and re-arrange icons: select 'auto" or "grid"

BeemerBiker_0-1697293574948.png

 


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It didn't work, so I just uninstalled it. lol  PC seems to run a bit faster now. 🤣

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