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‎09-18-2020 01:31 PM

HP Recommended
Product: Bv516aa#aba
Operating System: Microsoft Windows 10 (64-bit)

At startup my computer shows a yellow and white box what's a black string at the back it's saying HP support assistant click okay and try again or re-enter the alternate path to a folder contains the installation package HP support assistant. MSI in the box below use Source C program data

1 REPLY 1

‎09-21-2020 10:18 AM

HP Recommended

@Pearllina

 

I reviewed your post and I understand that you are getting an HP support assistant installation error on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you boot the computer is Windows and then download and install the HP support assistant from the below link and check if it helps.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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