11-02-2019 05:06 AM
I got my new desktop from HP in early October. Whenever I ask it to switch tasks, even the simplest thing it loudly has to jolt itself into life, and then proceeds to emit a high-pitched tone sound during the time it is 'active'. This happens even with really basic things, like switching from Chrome to browsing the D drive. I seem to have no way at all of getting in touch with HP proper: Going through the 'Help' section leads me to a phone line, but when I select the 'Technical Support' option from the menu, it directs me to a new menu which has no options for consumers with desktop issues (only printer issues or business clients). In desperation, I selected the business clients option, and the lady gave me what was supposedly the number for tech support, which turned out to be the number that I started with (which offered no suitable options). She apologised and put me directly through to the tech support team, where a very stressed-sounding woman in a very loud office said she would not be able to help me as she was not a member of the tech support team, but took my number and promised that someone would call me back the following day. This was over a week ago, and I have heard nothing. Not really sure what to do anymore. There doesn't seem to be an email address or a helpdesk ticket system, unless I've missed it? The machine does work, it's just annoying, but I guess I can just put up with it for now and replace the machine down the line (obviously not with an HP - it's a shame because I've had them and been completely satisfied for over 10 years now). Really unhappy at this treatment after having spent what is for me a very significant amount of money on a product I need to use for several hours daily.
11-02-2019 11:56 AM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.