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‎04-19-2019 09:12 AM

HP Recommended
Product: hp compaq
Operating System: Microsoft Windows 10 (64-bit)

Canon Pixma is hooked up by usb cable but not recognized by computer. 

5 REPLIES 5

‎04-19-2019 03:06 PM

HP Recommended

Assuming the USB cable is good and the printer is good, have you installed the software package from Canon for that particular model of printer?


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‎04-20-2019 08:29 AM

HP Recommended

Well, the printer appears to be "online" now and after sending "test page" it shows up in queue as printing but nothing is happening. Baffled.

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‎04-20-2019 08:58 AM

HP Recommended

Well, you did not answer my question.  Also, check in the Windows 10 settings page for "Devices", then click on the "Printers and scanners" section.  Does it show up there?


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‎04-20-2019 09:04 AM

HP Recommended

Hello. Sorry. The printer shows up and is labeled as defaualt.

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‎04-20-2019 11:37 AM

HP Recommended

This is a document for HP printers, but may solve the problem, anyhow.

https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/...

I am not sure if the HP Print and Scan Doctor  will work or not, since the printer is a Canon, but you can follow the rest of the document.  If that fails to fix the problem, try looking at this

https://www.lewan.com/blog/i-clicked-print-but-my-job-didnt-print-now-what

Or

https://www.youtube.com/watch?v=y5RMT1cpnw4


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