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drink-up
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System Crashed and HP Photo Viewer is Gone

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HPE-570t
Microsoft Windows 10 (64-bit)

My tower computer acted up and crashed a couple of days ago.  It had been upgraded from Windows 7 to Windows 10 and had some bugs in it.  I as not able to recover anything and had to restore the system.  Now the computer is running again.  The HP Photo Viewer has vanished and I want to know how to get it back.  Can you provide the software to reload my HP Photo Viewer that came on it when I purchased my computer new from HP?  Thanks.

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Malygris1
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Hi there @drink-up,

 

Welcome to the HP Support Forums!  I understand that you are looking for the HP Photo Viewer software after upgrading to Windows 10.  I am happy to give you a hand with this.

 

Do you have any recovery disks for your computer that you created prior to upgrading to Windows 10?  If so, you could try HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 7), after booting from those recovery disks.

 

If you do not have recovery media to you could use: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive, to get a set, if they are available.

 

The support page does not have the Photo Viewer available as a download, but you could also look at other software solutions such as those already in the Windows 10. It comes down to what functionality you need in such a tool.  You could also check out HP Connected Photo - HP Connected Photo Is Being Replaced with Snapfish.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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Malygris1
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Message 2 of 3
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Hi there @drink-up,

 

Welcome to the HP Support Forums!  I understand that you are looking for the HP Photo Viewer software after upgrading to Windows 10.  I am happy to give you a hand with this.

 

Do you have any recovery disks for your computer that you created prior to upgrading to Windows 10?  If so, you could try HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 7), after booting from those recovery disks.

 

If you do not have recovery media to you could use: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive, to get a set, if they are available.

 

The support page does not have the Photo Viewer available as a download, but you could also look at other software solutions such as those already in the Windows 10. It comes down to what functionality you need in such a tool.  You could also check out HP Connected Photo - HP Connected Photo Is Being Replaced with Snapfish.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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drink-up
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I didn't have any recovery disks and HP did not have any available.  What I did was download Windows Essentials and used the Photo Gallery.  Now I like Photo Gallery much better.  Thanks for your help.

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