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mbellantone1966
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Message 1 of 12
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Unable to find C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPFS.exe

HP Recommended
Microsoft Windows 10 (64-bit)

When I try to launch HP Support Assistant this error is showed: "Unable to find C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPFS.exe.". Even if I go to the "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework" and I double click on the HPSF.exe file, error is showed and Support Assistant don't run

11 REPLIES 11
Fanordi
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996 991 108 193
Message 2 of 12
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HP Recommended

Hello, I recommend to you reinstall the last version of HP Support Assistant. You can download it here: 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mbellantone1966
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Message 3 of 12
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Thank You for your response but I reinstalled HP Support Assistant but problem remain

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Fanordi
Level 12
996 991 108 193
Message 4 of 12
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When you make a right clic on your start button, and go to "apps and features", do you have "HP Support Framework" installed?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mbellantone1966
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Message 5 of 12
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I uninstall both HP Support Assistant and HP Support  Framework and after restart I reinstalled HP Support Assistant.

Problem remain.

 

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Fanordi
Level 12
996 991 108 193
Message 6 of 12
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Please right clic on your start button to open Windows Powershell (admin), and paste here this command for uninstall HP Support Assistant: 

Get-AppxPackage *HPSupport* -allusers | Remove-AppxPackage

 

After reboot your PC and check if HP Support Framework appears always installed. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mbellantone1966
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Message 7 of 12
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Not resolved 😭

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Fanordi
Level 12
996 991 108 193
Message 8 of 12
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@Fanordi wrote:

After reboot your PC and check if HP Support Framework appears always installed. 


You don't have answer to this question... 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mbellantone1966
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Message 9 of 12
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Excuse me. After reboot  HP Support Framework there isn't. 

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Fanordi
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996 991 108 193
Message 10 of 12
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Hello, and if you reinstall HP Support Assistant you have the same problem?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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