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‎02-13-2020 09:21 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I try to launch HP Support Assistant this error is showed: "Unable to find C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPFS.exe.". Even if I go to the "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework" and I double click on the HPSF.exe file, error is showed and Support Assistant don't run

2 people had the same question
11 REPLIES 11

‎02-13-2020 12:21 PM

HP Recommended

Hello, I recommend to you reinstall the last version of HP Support Assistant. You can download it here: 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

1 person found this reply helpful
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‎02-13-2020 12:34 PM

HP Recommended

Thank You for your response but I reinstalled HP Support Assistant but problem remain

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‎02-13-2020 12:37 PM

HP Recommended

When you make a right clic on your start button, and go to "apps and features", do you have "HP Support Framework" installed?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

1 person found this reply helpful
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‎02-13-2020 01:28 PM

HP Recommended

I uninstall both HP Support Assistant and HP Support  Framework and after restart I reinstalled HP Support Assistant.

Problem remain.

 

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‎02-13-2020 01:33 PM

HP Recommended

Please right clic on your start button to open Windows Powershell (admin), and paste here this command for uninstall HP Support Assistant: 

Get-AppxPackage *HPSupport* -allusers | Remove-AppxPackage

 

After reboot your PC and check if HP Support Framework appears always installed. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-13-2020 01:46 PM

HP Recommended

Not resolved 😭

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‎02-13-2020 05:39 PM

HP Recommended
@Fanordi wrote:

After reboot your PC and check if HP Support Framework appears always installed. 

You don't have answer to this question... 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-13-2020 10:32 PM

HP Recommended

Excuse me. After reboot  HP Support Framework there isn't. 

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‎02-14-2020 04:56 AM

HP Recommended

Hello, and if you reinstall HP Support Assistant you have the same problem?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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