Web Cam

[sidhut]

Cannot find any info on how to get the built in web cam to work. No owners manuel came with unit. Haven't been able to find any info on web site as what we need to do to get web cam to work. Never dealt with one before so we are lost. Does HP no longer include a owners manuel for dummies like us? Thanks for any help

[Tardis40]

Hi @sidhut,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the webcam. I will be glad to help you.

Please follow the steps from Webcam is not Working (Windows 10, 😎.

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[sidhut]

I have checked web sites and even talked to a HP supervisor who said one of their departments could solve MY problem for $49. All i want is an owners manual which will explain how to get the all ready BUILT IN web cam to work. I figure by it being built in,  everything it needs to work should be there also, correct? My wife and I simply just don't know what we need to do to operate it. I have a Kia Soul and it has a manual which lists all its bells and whistles and what you need to do to make each work. HP support has been no help at all, just want the $49 to solve my question.  I am about ready to say forget the web cam.

[Tardis40]

Hi @sidhut,

You requested the User Guide - Windows 10, but this will not give instruction on Windows 10 fix or update.  Windows 10 is a Microsoft Program that HP has no control over.  Please follow the step from the document I sent on last post.

[sidhut]

I have followed your steps in the last document and no where hsve i seen any reference to a built in web cam. They talk of an external web cam not a built in one by hp. in none of the suggested info is there any info or procedures to get the cam to work. It dosen't even tell you how to turn it on, much less how it functions.

[Tardis40 · Accepted solution]

Hi @sidhut,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html