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Beep01
Level 3
70 40 2 3
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Solved!

can't install a plug in

HP Recommended
HP compaq elite 8200
Microsoft Windows 7 (64-bit)
plug in wont install on my computer
Product Name: HP Compaq elite 8200 computer
Operating System: Microsoft Windows 7 (64-bit)

Hello,   I have a Hp Compaq elite  with windows 7 professional,   I am trying to take an employment test online,  the company sent me a link to access the program to complete the test,  but i have to download a PLUG IN in order to log on.

 

       About 1/2 way through the download an error window popped up  which said the plug in failed tp install,    

 

       I hope that someone can give me an idea what i can do so I can install the link.

 

       Thanks       Beep01

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WAWood
Level 16
Level 16
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@Beep01

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but we do not have the resources here to debug problems with third-party plugins.

 

Since these can be browser-specific (meaning, there are different versions for different browsers), my suggestion would be to try a different browser to see if the plug in works there.

 

If that does not work, you would need to contact the company to get their assistance.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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WAWood
Level 16
Level 16
32,758 32,658 2,972 7,299
Message 2 of 4
Flag Post
HP Recommended

@Beep01

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but we do not have the resources here to debug problems with third-party plugins.

 

Since these can be browser-specific (meaning, there are different versions for different browsers), my suggestion would be to try a different browser to see if the plug in works there.

 

If that does not work, you would need to contact the company to get their assistance.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Beep01
Author
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Thanks I will try your recommendation.

Beep01

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Beep01
Author
Level 3
70 40 2 3
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Thanks for the resolution to my question,   Many Thanks

I send at least " 5  '   kudos

Beep01

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