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- Re: i am looking for the preinstall software that came with ...

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01-16-2021 05:13 PM
I just recently inquire a corrupt computer (thanks to my ex partner) and had it cleaned and windows 10 home reinstalled however i am looking for a couple of things;
1, the preinstall software that HP had on my computer when i purchased it.
2. list of where i can obtain all the updated drivers
01-16-2021 05:53 PM
Hi:
What is the full model number or product number of your PC?
Use this guide to find that information...please do not post the serial number.
HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number | HP® Customer Support
01-27-2021 12:06 PM
I can't remember if I already replied to you request for model # but I am going to send it again just in case I forgot to do it already.
Product Name: 23-b010
Product Num. H3Y90AA#ABA
IF YOU NEED THE SERIAL NUMBER I HAVE THAT AS WELL.
Thank You
Jeffrey
01-27-2021 12:21 PM
Hi, Jeffrey:
In order to get all of the preinstalled software that came with your PC, you would have to buy W8 recovery media for your PC, since that was the original operating system it came with.
HP Pavilion 23-b010 All-in-One Desktop PC Product Specifications | HP® Customer Support
Your PC is not supported by HP for W10, since it was manufactured prior to August of 2013, and there are no W10 drivers for it, let alone updated ones.
HP Products Tested with Windows 10 | HP® Customer Support
The only suggestion I can offer, would be to see if any of the very limited amount of W8.1 or W8 software from the support page works on W10.
HP Pavilion 23-b010 All-in-One Desktop PC Software and Driver Downloads | HP® Customer Support
HP no longer sells W8 recovery media for your PC, but you can still buy recovery media from this vendor.
If you decide to buy the recovery media, and you install W8, you can click on the blue Update Now button at the link below to upgrade back to W10 for free.
Download Windows 10 (microsoft.com)