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Common problems for Connectivity Issues
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‎07-06-2025 08:20 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 11

Recently, my HP ENVY4500 printer has stopped printing. It will scan and print fine, but cannot be activated online to print my documents, I have entered the relevant WiFi codes but it fails to go online. HELP, please?

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1 REPLY 1

‎07-08-2025 04:16 AM

HP Recommended

@sandraedwards, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Here's a step-by-step guide to help resolve the issue where your HP ENVY 4500 e-All-in-One Printer scans but won't go online to print, even after entering Wi-Fi credentials. This is a common issue, especially after Windows 11 updates.

Restart All Devices

  • Turn off your printer, computer, and router.
  • Wait for 30 seconds.
  • Turn them back on in this order: router → printer → computer.

Check Printer Wi-Fi Connection

  • On the printer, press the Wireless button to check the status.
    • Solid blue light = connected.
    • Blinking or off = not connected.
  • If not connected:
    • On the printer control panel, go to Setup > Network Settings > Restore Network Settings.
    • Then re-run the Wireless Setup Wizard to reconnect to your Wi-Fi.

Remove and Reinstall Printer on Windows 11

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Select your HP ENVY 4500 and click Remove device.
  • Then, reinstall the printer using the HP Smart App or from 123.hp.com.

Check for Windows Updates

  • Open Settings > Windows Update and install any pending updates.
  • Restart your PC after updates.

Download Latest Drivers

  • Visit HP Software and Drivers and search for HP ENVY 4500.
  • Download and install the latest Full Feature Software and Drivers for Windows 11.

Avoid Guest or Public Networks

  • Ensure your printer and PC are on the same private Wi-Fi network.
  • Avoid connecting to networks like DIRECT-xx-HP or public hotspots. 

You may refer to this document - HP printer is offline or unavailable | HP® Support

>HP printer does not work after upgrading to Windows 11 | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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